HAVE QUESTIONS OR CONCERNS?
Find answers to the most commonly asked questions in our FAQ section. If you don’t see what you’re looking for, our friendly customer support team is here to help.
You can reach us anytime at [email protected] for personalized assistance, or use the live chat button below to speak directly with a support representative in real time.
We make it super easy to order from us!
- Start by filling out our simple registration form here
- Browse our premium selection from CO’s top producers here and add items to your cart
- Check out and pay using Bitcoins or Interac e-Transfer
- You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days Depending on your state. You can check your order status here.
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
All orders come with a tracking link.
For minor updates to your order, please email [email protected] and our team will assist you promptly.
For major changes, we recommend canceling the current order and placing a new one. Please note that once payment has been processed and accepted, no changes can be made to the order.
All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.
For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.
Yes, for more details on refunds, read our refund policy.
*Note*
Products differ from batch to batch, not all products will be the exact same when back in stock*
Your order will be handled with care and sealed properly to protect your purchase and privacy.
We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.
Orders paid before 11:00AM (PST) will ship the same business day. Any orders paid for after 11:00AM (PST) will be shipped the following business day (excluding weekends & holidays)
For payments sent prior to our 11:00AM cut-off, tracking numbers will be sent by 6:00PM (PST). If you missed our cut-off, tracking numbers will be sent by 6:00PM(PST) the following business day (in some cases, tracking may be in your spam folder).
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any lost packages delivered to the wrong address due to customer negligence. We cannot ship packages to the correct address until we receive the package back and Re-Shipment fees will be $20 per parcel.
Our policy covers 100% refund or replacement of any package that was not delivered regardless the value of the package. A full refund or replacement will be made for any pack that failed to be delivered. Lost packages that state Delivered are only covered up to $199.99. If your package has not arrived yet, please give it an extra 2 business days before we start an investigation. You can also check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them.
Packages are not considered lost/stolen until the delivery service confirms it is missing which can take approximately 5-7 business days.
P.O Boxes
Packages shipped to P.O Boxes will only be covered up to $199.99. Remote areas which only have P.O Boxes as a recipient address is at higher risk for seized/lost packages
*Replacement Packages if lost/stolen a second time do not get replaced or refund*
We will work quickly to help you resolve any issues you may have.
Please provide the following details when contacting us:
- The order number
- The name of the defective product
- Details outlining the issue
Once we have these details we will do our best to help you resolve the issue.
If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!
Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.