Thank you for shopping with MedleafExpress. We strive to ensure your satisfaction with our products. Please read our return policy below: 1. Eligibility for Returns
Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective, damaged, or incorrect. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt with supporting photos and your order details.
2. Conditions for Returns To be eligible for a return or replacement, the following conditions must be met:
The product must be unused, unopened, and in its original packaging. The product must be returned within 14 days of receipt. You must provide proof of purchase (order confirmation or receipt).
3. How to Initiate a Return
Contact our customer service at [your email address or phone number] to request a return authorization. Once approved, you will receive instructions on how to return the product. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds and Replacements
Refunds will be issued to the original payment method once the returned product is received and inspected. If the product is defective, damaged, or incorrect, we will cover the return shipping and provide a replacement or full refund. Please allow [number of days] for processing refunds.
5. Non-Returnable Items
Opened or used products. Edibles or perishable items. Special order or customized products. Products marked as non-returnable at the time of purchase.
6. Shipping
Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
7. Legal Considerations
All returns are subject to applicable laws and regulations related to cannabis products. We reserve the right to refuse returns that do not meet the above criteria.
Contact Us For questions about returns or to initiate a return, please contact us at: Email:[email protected]
